# Senior Product Manager, Amazon Customer Service at Amazon

- Company: Amazon
- What the company does: Backed by Kleiner Perkins and Madrona.
- Company website: http://www.amazon.com/
- Type: Startups
- Level: Senior
- Location: Seattle, Washington, USA
- Work setup: On-site
- Posted: 2026-09-29
- Apply by: 2026-11-13
- Apply: https://www.amazon.jobs/en/jobs/10564444/senior-product-manager-amazon-customer-service
- Page: https://www.1752.vc/careers/jobs/amazon-senior-product-manager-amazon-customer-service/

## About the role

This role owns conceptualizing, building, and enhancing customer service experiences that impact millions of Alexa customers, in a space of strategic importance where the problem, opportunity, and strategy may not yet be defined. You will work backwards from customer pain points to define product vision, write strategy documents (PRFAQs, narratives, roadmaps), and drive execution across product, engineering, design, and operations teams.

Tags: Project/Program/Product...