# Director, Customer Success at Amperity

- Company: Amperity
- What the company does: Backed by General Catalyst and Madrona.
- Company website: https://amperity.com/
- Type: Startups
- Level: Principal and up
- Location: New York, NY
- Work setup: On-site
- Pay: $158K to $217K base salary per year (USD)
- Posted: 2026-10-02
- Apply by: 2026-11-16
- Apply: https://amperity.com/careers?gh_jid=8249900&utm_source=1752vc&utm_medium=careers#openpositions
- Page: https://www.1752.vc/careers/jobs/amperity-director-customer-success/

## About the role

At Amperity, the Director, Customer Success serves as the executive leader holding holistic commercial and strategic accountability for our entire Customer Success portfolio—spanning emerging $200K growth accounts to $4.5M+ multi-threaded strategic enterprises. Found on 1752vc Careers, the job board for startup and VC roles.

## What they're looking for

- Dual-Model Portfolio Mastery: Proven experience architecting and managing both high-touch enterprise accounts ($1M–$5M+ ARR) and scaled, instrumented high-volume customer segments simultaneously
- Executive Presence & Commercial Acumen: Direct track record of navigating complex C-suite relationships, leading Executive Briefing Centers (EBCs), and driving high-stakes enterprise negotiations
- Operational & Systems Rigor: Demonstrated ability to build health-scoring frameworks, operational telemetry, and standardized playbooks that drive predictable retention across multi-tiered customer bases
- Strategic Talent Management: Broad people-management experience across hiring, leadership coaching, performance management, and career pathing for a multi-disciplinary team
- AI & Innovation Mindset: Fluency in AI-driven business models and modern data workflows, with a commitment to leveraging AI tools to multiply team productivity and customer value realization

Tags: Customer Success

Source: 1752vc Careers, https://www.1752.vc/careers/jobs/amperity-director-customer-success/