# Senior Technical Customer Success Manager - Enterprise, East at Anaconda

- Company: Anaconda
- What the company does: About Anaconda Be at the center of AI Anaconda is built to advance AI with open source at scale, giving builders and organizations the confidence to increase productivity, and save time, spend and risk associated with open source. Backed by Insight.
- Company website: https://www.anaconda.com/
- Type: Startups
- Level: Senior
- Location: Remote (United States)
- Work setup: Remote
- Pay: $96K to $139K base salary per year (USD)
- Posted: 2026-09-24
- Apply by: 2026-11-08
- Apply: https://ats.rippling.com/anaconda/jobs/76499919-feb0-4361-bcf8-ddf56128d709
- Page: https://www.1752.vc/careers/jobs/anaconda-senior-technical-customer-success-manager-enterprise-east/

## About the role

As a Senior Technical Customer Success Manager, you own a portfolio of strategic enterprise accounts and operate as the voice of the customer across the organization. You bring deep technical fluency (across Python packaging, environment management, and enterprise security and governance) and you use it to close the gap between what customers deploy and the value they actually realize. You're not here to just manage relationships.

## What they're looking for

- Understanding of enterprise security and governance concepts relevant to Anaconda: CVE exposure, package provenance, air-gapped and private repo deployment, SSO, and gated registration
- Experience with data science, ML, or developer tooling platforms. Databricks, Domino, Dataiku, SageMaker, or similar, and familiarity with how Anaconda fits into or alongside these environments
- Ability to read logs and error output to triage technical issues before escalating to Support or Professional Services. You know the difference between self-resolving, routing to Support, and escalating to Product
- Proven ability to build relationships across complex organizations, from practitioners to VP and C-suite stakeholders, and translate technical risk and product capability into executive-level business impact
- Familiarity with adjacent and competitive tooling: SageMaker, Databricks, Snowflake, Vertex AI, sufficient to position Anaconda's complement-vs.-compete story credibly
- Project management skills to coordinate multi-stakeholder technical engagements: onboarding, workshops, proofs of concept

Tags: Customer Success