# Executive Escalations Manager at Anthropic

- Company: Anthropic
- What the company does: Anthropic is an AI safety and research company that's working to build reliable, interpretable, and steerable AI systems. Backed by Accel, Bessemer and General Catalyst.
- Company website: https://www.anthropic.com/
- Type: Startups (AI role)
- Level: Senior
- Location: San Francisco, CA | New York City, NY | Seattle, WA
- Work setup: On-site
- Posted: 2026-09-10
- Apply by: 2026-10-25
- Apply: https://job-boards.greenhouse.io/anthropic/jobs/5418743008
- Page: https://www.1752.vc/careers/jobs/anthropic-executive-escalations-manager/

## About the role

We're seeking an experienced Executive Escalations Manager to be a founding member of a new pillar of our Operations organization: Community & Executive Escalations. This role is the front line of how Anthropic protects its reputation when high-stakes user issues surface through executive channels. You'll help stand up the function from scratch and operate it day-to-day.

## What they're looking for

- 6+ years of experience in escalation management, trust & safety operations, customer support, or a related front-line operations role—ideally at a consumer or developer platform
- Direct, hands-on experience running incidents or escalations: you've been the person investigating the issue, coordinating R&R with XFN partners, and writing executive comms
- Sharp written communication—you can brief a senior leader in three sentences and document an incident so the next responder can pick it up cold
- Excellent judgment under pressure
- Comfort coordinating across functions in real time and influencing partners without positional authority
- A pattern-detection mindset—you spot the second-order issue beneath the first-order complaint and surface it to the right people

Tags: Product Management, Support, &...