# Head of Regulated Industries, Customer Success at Anthropic

- Company: Anthropic
- What the company does: Anthropic is an AI safety and research company that's working to build reliable, interpretable, and steerable AI systems. Backed by Accel, Bessemer and General Catalyst.
- Company website: https://www.anthropic.com/
- Type: Startups (AI role)
- Level: Principal and up
- Location: San Francisco, CA | New York City, NY
- Work setup: On-site
- Posted: 2026-09-11
- Apply by: 2026-10-26
- Apply: https://job-boards.greenhouse.io/anthropic/jobs/5416020008
- Page: https://www.1752.vc/careers/jobs/anthropic-head-of-regulated-industries-customer-success/

## About the role

As Head of Regulated Industries – Customer Success at Anthropic, you'll lead the Success teams responsible for our most complex Financial Services (FSI) and Healthcare & Life Sciences (HCLS) customers. Think banks, insurers, asset and wealth managers and financial data providers; health systems, hospitals and payers; and pharmaceutical, biotech and life-sciences organizations.

## What they're looking for

- 10+ years in customer success, account management or customer-facing roles, with 5+ years of front-line management experience, 2+ years of experience managing managers
- A proven track record of managing and building customer success teams in SaaS, API or AI/ML companies
- Experience managing enterprise portfolios, including accounts with multi-million dollar annual contract values and deployment cycles measured in quarters, not weeks
- Demonstrated ability to drive outcomes in organizations with many decision-makers and no single owner, and to coach a team to do the same
- A strong understanding of both consumption-based and seat-based business models, with a record of driving adoption, expansion and value realization across them
- Experience developing repeatable frameworks, playbooks or enablement programs that other teams adopted independently of you

Tags: Sales