# Manager, Customer Success – Strategic Consumer Tech at Anthropic

- Company: Anthropic
- What the company does: Anthropic is an AI safety and research company that's working to build reliable, interpretable, and steerable AI systems. Backed by Accel, Bessemer and General Catalyst.
- Company website: https://www.anthropic.com/
- Type: Startups (AI role)
- Level: Senior
- Location: Boston, MA; San Francisco, CA | New York City, NY; San Francisco, CA | Seattle, WA; Washington, DC
- Work setup: On-site
- Posted: 2026-09-14
- Apply by: 2026-10-29
- Apply: https://job-boards.greenhouse.io/anthropic/jobs/5421539008
- Page: https://www.1752.vc/careers/jobs/anthropic-manager-customer-success-strategic-consumer-tech/

## About the role

As Manager, Customer Success – Strategic Consumer Tech, you'll lead the Customer Success Managers who cover our strategic consumer technology accounts, fast-moving consumer technology companies building on Claude across API, Claude Code, Cowork and other surfaces. You'll directly coach and develop a team of 5-10 CSMs while keeping strategic oversight of the highest-impact engagements in the segment.

## What they're looking for

- 7+ years of experience in customer success, account management, or customer-facing roles, with 2+ years of front-line management experience
- Proven track record of managing and building customer success teams in SaaS, API, or AI/ML companies
- Experience managing customer portfolios at enterprise scale, including accounts with $1M-$100M+ annual contract values
- Strong understanding of consumption-based business models, with proven ability to drive adoption, expansion, and value realization across different pricing structures
- Technical fluency to understand AI/ML products, navigate technical conversations, and coach teams on product capabilities across multiple offerings
- Strong executive presence and ability to represent Anthropic with customer technical and business leaders

Tags: Sales