# Director of Partner Support at Apartment List

- Company: Apartment List
- What the company does: Apartment List is a smart, simple, and seamless renting platform that’s dedicated to making the process fair and transparent for all. Backed by Glynn Capital Management.
- Company website: https://apartmentlist.com
- Type: Startups
- Level: Principal and up
- Location: United States - Remote
- Work setup: Remote
- Pay: $181K to $219K base salary per year (USD)
- Posted: 2026-11-05
- Apply by: 2026-12-20
- Apply: https://jobs.gem.com/apartment-list/am9icG9zdDqkZmyymOEDIXD9awsxDMZ1?utm_source=1752vc&utm_medium=careers
- Page: https://www.1752.vc/careers/jobs/apartment-list-director-of-partner-support/

## About the role

The Director of Partner Support leads Apartment List's Support organization, ideally through its transition from an outsourced, offshore model to an in-house, AI-augmented team. However, the decision to move from outsourced to in-house support will be led by this new leader with approval of the VP of PX, CSO and CFO. Found on 1752vc Careers, the job board for startup and VC roles.

## What they're looking for

- 10+ years of experience in B2B support functions, with direct accountability for support quality and outcomes
- 5+ years of people management experience, including hiring, coaching, and performance management of a multi-person team
- Proven experience building and maintaining AI agents in a growing and changing business — hands-on training, tuning, and monitoring in a live production environment, not just using AI tools
- Experience managing a vendor/BPO relationship
- Track record of building or scaling Help Center / knowledge-base content and partner-facing training materials


Source: 1752vc Careers, https://www.1752.vc/careers/jobs/apartment-list-director-of-partner-support/