# Vice President, Customer Success at Appriss Retail

- Company: Appriss Retail
- What the company does: About Appriss Retail Appriss Retail is the total retail loss solution for omnichannel, unifying high-quality data across stores, online, and customer ser-vice to reduce returns, cut shrink, and manage incidents. Backed by Insight.
- Company website: https://apprissretail.com/
- Type: Startups
- Level: Principal and up
- Location: Remote (United States)
- Work setup: Remote
- Pay: $190K to $210K base salary per year (USD)
- Posted: 2026-03-30
- Apply by: 2026-10-08
- Apply: https://ats.rippling.com/appriss-retail/jobs/c35a3ad4-ccc3-4c47-9215-a09eec90dcad
- Page: https://www.1752.vc/careers/jobs/appriss-retail-vice-president-customer-success/

## About the role

The VP of Customer Success will lead the Director of Customer Success and the full CSM organization, overseeing relationships across a portfolio of enterprise retail clients. These are strategic, deeply embedded accounts requiring executive-level engagement, multi-stakeholder relationship management, and a consistent focus on demonstrating and communicating measurable value at every stage of the customer journey.

## What they're looking for

- Leadership and development of the Director of Customer Success and the full CSM organization
- Portfolio-level gross revenue retention (GRR) and net revenue retention (NRR)
- Commercial accountability: this is a revenue-generating CS function — the VP owns renewal execution strategy and directly supports expansion efforts in close partnership with Sales leaders
- Executive sponsorship of the company’s most complex, high-value accounts — multi-banner, multi-region, multi-stakeholder retail relationships
- Customer journey oversight — ensuring a consistent, high-quality experience from onboarding through renewal, with structured approaches to communicating and demonstrating value at each stage
- CS playbooks: strategic account engagement, risk identification and management, escalation protocols, and expansion motions

Tags: Customer Success