# Customer Success Manager at Apptopia

- Company: Apptopia
- What the company does: Will You Like Us? Will We Like You? Apptopia is a mobile data company. We sell a SaaS product to help drive better, data-driven decision making for any & all mobile stakeholder (i.e. brands, publishers, ad networks, investors, etc.). Backed by 500 Global.
- Company website: https://apptopia.com
- Type: Startups
- Level: Senior
- Location: Boston, MA
- Work setup: On-site
- Posted: 2018-04-26
- Apply by: 2026-10-08
- Apply: https://jobs.smartrecruiters.com/Apptopia1/743999669362694
- Page: https://www.1752.vc/careers/jobs/apptopia-customer-success-manager-2/

## About the role

As a CSM, your goal will be to thoroughly understand your clients’ needs and how Apptopia can help meet their goals. As Apptopia launches new products, you will be the expert to recommend these products to the appropriate customers. Furthermore, you will be responsible for retention and implementing strategies to lessen risks. The key metrics for success will be determined by the retention and growth of your client base.

## What they're looking for

- o Bachelor’s degree with experience in a customer-facing role that required communication via email/phone
- o Self-starter approach to work, with an eagerness to take responsibility and consistently exceed objectives
- o Able to analyze issues and develop a clear action plan
- o Able to thrive and be flexible in a rapidly changing start-up environment
- o Comfort with technology and the ability to discuss basic web and mobile technologies with clients
- o Any previous sales experience