# Agent Success Manager at Aptean

- Company: Aptean
- What the company does: Run your business with software built for your industry. Aptean delivers AI-enhanced solutions for food, manufacturing, retail, logistics and more. Backed by Insight.
- Company website: https://www.aptean.com/en-US
- Type: Startups
- Level: Senior
- Location: Remote (US)
- Work setup: Remote
- Posted: 2026-09-24
- Apply by: 2026-11-08
- Apply: https://careers.aptean.com/jobs/7094?lang=en-us
- Page: https://www.1752.vc/careers/jobs/aptean-agent-success-manager/

## About the role

As Agent Success Manager, you own the operational success of deployed AIaaS agents for the term subscription's life. You take ownership when agents transition out of Hypercare into Support, bridging the customer, Account Executive, and Agent Engineering. You ensure agents deliver value while protecting scope boundaries.

## What they're looking for

- Field customer issues via our Ai-Native Platform Appcentral, triaging the Workspace Queue and diagnosing issue complexity
- Review change requests against the customer's blueprint, routing to Agent Engineering or Sales as needed
- Track adoption trends using usage data and identify expansion opportunities for the Account Executive
- Monitor renewals via Salesforce and manage account offboarding when subscriptions end
- Serve as operational liaison, translating technical issues into business-friendly updates
- Experience supporting customers in technical environments