# Customer Tech Lead at Aptean

- Company: Aptean
- What the company does: Run your business with software built for your industry. Aptean delivers AI-enhanced solutions for food, manufacturing, retail, logistics and more. Backed by Insight.
- Company website: https://www.aptean.com/en-US
- Type: Startups
- Level: Senior
- Location: Remote (US)
- Work setup: Remote
- Posted: 2026-09-24
- Apply by: 2026-11-08
- Apply: https://careers.aptean.com/jobs/7078?lang=en-us
- Page: https://www.1752.vc/careers/jobs/aptean-customer-tech-lead/

## About the role

You are a technically sharp, detail-oriented professional who thrives on getting a solution right before it reaches the customer's hands. You're comfortable owning the testing and deployment process end to end, and you take pride in a clean, well-documented handoff. You communicate clearly with both technical and non-technical stakeholders, and you're motivated by solving problems quickly and thoroughly rather than letting issues linger.

## What they're looking for

- Own the technical testing and deployment of AI agents for assigned customer accounts, from blueprint handoff through go-live
- Validate agent configurations, integrations, and tool connections against the Agent Blueprint and customer requirements
- Troubleshoot and resolve technical issues that arise during build, testing, and deployment
- Partner with Solutions Consultants during sales-to-delivery handoff to fully understand the scoped solution and customer expectations
- Coordinate with product and engineering teams to escalate and resolve platform-level issues affecting deployment
- Conduct structured testing cycles, including functional, integration, and user acceptance testing, prior to go-live