# Lead Product Engineer at Aptean

- Company: Aptean
- What the company does: Run your business with software built for your industry. Aptean delivers AI-enhanced solutions for food, manufacturing, retail, logistics and more. Backed by Insight.
- Company website: https://www.aptean.com/en-US
- Type: Startups
- Level: Senior
- Location: Remote (US)
- Work setup: Remote
- Posted: 2026-10-21
- Apply by: 2026-12-05
- Apply: https://careers.aptean.com/jobs/7126?lang=en-us&utm_source=1752vc&utm_medium=careers
- Page: https://www.1752.vc/careers/jobs/aptean-lead-product-engineer/

## About the role

This position is responsible for end-to-end 24x7 operational leadership , ensuring continuous coverage, effective prioritization of critical activities, and timely response to high-priority alerts and incidents. The Shift Leader will take strong ownership of major incident and outage management , including rapid impact assessment, war-room initiation, cross-functional stakeholder coordination, and clear leadership and customer communications throughout the incident lifecycle. Found on 1752vc Careers, the job board for startup and VC roles.

## What they're looking for

- 24x7 Operations Ownership – Lead shift operations end-to-end, ensuring service availability, operational coverage, workload prioritization, and effective resource utilization
- Major Incident & Outage Management – Lead critical incidents from detection to resolution, including impact assessment, war-room initiation, escalation, cross-functional coordination, and service restoration
- Cloud & SaaS Infrastructure Operations – Ensure operational health of cloud infrastructure and SaaS services across compute, networking, databases, storage, security, availability, backup, and DR
- Monitoring & Observability – Proactively monitor applications and infrastructure, identify service degradation, critical alerts, capacity risks, and recurring issues before they impact customers
- SLA/SLO & Service Reliability – Drive adherence to SLA/SLO and availability targets, reduce MTTR, analyse operational trends, and implement preventive actions to improve service reliability
- Stakeholder & Leadership Communication – Provide timely, accurate, and structured communications during incidents, outages, and operational risks to leadership, customers, and relevant stakeholders


Source: 1752vc Careers, https://www.1752.vc/careers/jobs/aptean-lead-product-engineer/