# Customer Service Representative - North Shore, Pittsburgh at Aqua

- Company: Aqua
- What the company does: The AI-Native Turnkey Alternative Investment Platform (TAIP). Backed by Y Combinator.
- Company website: https://www.aquasec.com/
- Type: Startups
- Level: Mid level
- Location: PA NORTH SHORE - 375
- Work setup: On-site
- Posted: 2026-09-09
- Apply by: 2026-10-24
- Apply: https://aquaamerica.wd5.myworkdayjobs.com/en-US/Essential_Careers/job/PA-NORTH-SHORE---375/Customer-Service-Representative---North-Shore--Pittsburgh_R6387
- Page: https://www.1752.vc/careers/jobs/aqua-customer-service-representative-north-shore-pittsburgh/

## About the role

As a Customer Service Representative, you will serve as a key point of contact for our customers, delivering exceptional service while addressing a wide range of customer needs. In this role, you will resolve routine and complex billing inquiries, support credit and collection activities, ensure compliance with Public Utility Commission (PUC) guidelines, and help create a positive customer experience with every interaction.

## What they're looking for

- Excellent PC skills including mouse navigation, computer software skills (such as Microsoft Office). Able to operate computerized and standard office equipment
- Must be proficient in all computer applications including Outlook email
- Ability to work and multi-task in a high volume and fast paced environment
- Excellent written & verbal communication & interpersonal skills, able to address complex customer needs and determine appropriate action independently. Strong negotiations skills to resolve problems
- Ability to utilize multiple screens and systems to resolve customer inquiries
- Able to follow procedures, process work load and help customers, while using independent thinking and good judgment