# Helpdesk Analyst I at Aqua

- Company: Aqua
- What the company does: The AI-Native Turnkey Alternative Investment Platform (TAIP). Backed by Y Combinator.
- Company website: https://www.aquasec.com/
- Type: Startups
- Level: Analyst
- Location: PA Bryn Mawr
- Work setup: On-site
- Posted: 2026-09-16
- Apply by: 2026-10-31
- Apply: https://aquaamerica.wd5.myworkdayjobs.com/en-US/Essential_Careers/job/PA-Bryn-Mawr/Helpdesk-Analyst-I_R6422
- Page: https://www.1752.vc/careers/jobs/aqua-helpdesk-analyst-i/

## About the role

Operating as the Aqua (water and wastewater services) and the Peoples and Delta (natural gas) brands, Essential serves approximately 5.5 million people across 10 states. We are committed to sustainable growth, operational excellence, a superior customer experience, and premier employer status - including a competitive and comprehensive benefits package as well as a commitment to career growth opportunities.

## What they're looking for

- Provide company-wide, level 1+ IT support for supported Hardware, Software, Applications, Remote access, and User Accounts
- Assist with answering communications directed to the Help Desk including phone, employee self-service tickets, walk-ups, and e-mail messages. Accurately log all requests using tracking software
- Availability to work Monday to Friday 7:00am to 4:00pm
- Setup employee’s BYOD mobile devices using enterprise MDM (Intune) for email and application access
- Provide network account support in Windows environment using Active Directory tools. Support includes disabling user accounts and password resets
- Ensure that all end-users have a positive experience and get the help that they need, willing to go the extra mile, ask questions, and learn/apply new skills