# Customer Success Manager at ArborXR

- Company: ArborXR
- What the company does: About ArborXR ArborXR is the leading device management platform built specifically for enterprise XR. We help some of the world's largest companies deploy, manage, and scale VR, AR, and MR programs across training, operations, and innovation teams. Backed by Tech Square Ventures.
- Company website: https://arborxr.com
- Type: Startups
- Level: Senior
- Location: Remote (United States)
- Work setup: Remote
- Posted: 2026-08-21
- Apply by: 2026-10-19
- Apply: https://ats.rippling.com/arborxr/jobs/c78094dd-b75f-4ab2-970a-8f792139c21d?utm_source=1752vc&utm_medium=careers
- Page: https://www.1752.vc/careers/jobs/arborxr-customer-success-manager/

## About the role

The Customer Success Manager owns the full post-sale lifecycle for a portfolio of ArborXR customers, from onboarding through renewal and expansion. This is not a support or coordination role. You will be the primary relationship owner for your accounts, accountable for gross retention on your book, and expected to run renewal conversations, identify expansion opportunities, and manage commercial discussions directly. Found on 1752vc Careers, the job board for startup and VC roles.

## What they're looking for

- Account Ownership & Relationship Management
- Own a defined book of customers as the primary point of contact and relationship owner from onboarding through renewal
- Build multi-threaded relationships across your accounts, including program owners, IT/MDM administrators, procurement, and executive sponsors
- Serve as a trusted advisor, helping customers navigate strategic, operational, and technical challenges while aligning ArborXR to their evolving business goals
- Run structured check-ins, business reviews, and QBRs that tie ArborXR usage to the customer's program goals and ROI
- Develop and maintain success plans for key accounts, with clear adoption milestones and renewal readiness criteria

Tags: Sales

Source: 1752vc Careers, https://www.1752.vc/careers/jobs/arborxr-customer-success-manager/