# Customer Success Manager at Arcadia

- Company: Arcadia
- Company website: https://www.arcadiaca.gov
- Type: Startups
- Level: Senior
- Location: Remote
- Work setup: Remote
- Pay: $70K to $112K base salary per year (USD)
- Posted: 2024-04-19
- Apply by: 2026-10-08
- Apply: https://jobs.lever.co/arcadia/878f8c29-b287-488d-b6c0-e65e059f24b4
- Page: https://www.1752.vc/careers/jobs/arcadia-customer-success-manager/

## About the role

We’re a team of fiercely driven individuals committed to making healthcare more sustainable—and we’re looking for passionate people to help us get there. In this position, you will work closely with division leaders, implementation management, production support SMEs, engineering, product managers and service desk teams.

## What they're looking for

- Serving as the primary day-to-day point of contact for customers live on the Arcadia platform
- Connecting the dots between platform functionality, data dependencies/data model, and customer use cases to support capability adoption plans
- Be a resource with shared accountability for achieving and maintaining high Net Promoter Scores for assigned customers
- Driving adoption and scaling the use of Arcadia capabilities at your customers to pave a path for Arcadia capability growth
- Investigating escalated and highly complex issues to develop remediation plans with internal teams. Driving complex issue resolution through collaboration with cross-functional Arcadia teams
- Managing the implementation of product upgrades, significant platform changes, annual quality measure updates, and data integration quality control processes

Tags: Customer Success