# Implementation Manager at Arcadia

- Company: Arcadia
- Company website: https://www.arcadiaca.gov
- Type: Startups
- Level: Senior
- Location: Boston, MA
- Work setup: Hybrid
- Pay: $100K to $135K base salary per year (USD)
- Posted: 2024-05-16
- Apply by: 2026-10-08
- Apply: https://jobs.lever.co/arcadia/af9ca658-6c46-46fd-a02b-6a3d2d0b0811
- Page: https://www.1752.vc/careers/jobs/arcadia-implementation-manager/

## About the role

At Arcadia.io , an Implementation Manager (IM) is a highly capable project leader who does what it takes to successfully deliver our product and is the one person responsible for bringing the customer live. This role is the single nexus of a customer getting value out of Arcadia and Arcadia getting value out of their customer. The IM provides the first interaction and touchpoint throughout the relationship. As a result the IM makes a meaningful contribution to retention and the customer experience.

## What they're looking for

- Running product implementations, developing project plan and coordinating kickoff, product installation, validation, training, and go live
- Establishing engagement goals, priorities, and timelines. Developing a detailed project plan oriented around customer and internal objectives. Managing tasks on a day-to-day basis and reports status
- Escalating and leading resolution of risks and issues including understanding complex technical challenges. Designing custom solutions leveraging Arcadia’s products and service capabilities
- Responsible for customer communications. Owning all standing and ad-hoc project meetings
- Coordinating customer, internal, and third-party activities. Ensuring project team collaboration and early escalation if project is tracking behind
- Demonstrating strong organizational, presentation, and customer service skills, Communicating effectively on data structures and platform architecture

Tags: Core Customer Partnerships