# Client Support Manager at Arch

- Company: Arch
- What the company does: Arch manages private investment operations for leading investors and investment advisors, reinventing private portfolio management through a digital solution that replaces traditionally paper-based processes. Backed by Craft Ventures.
- Company website: https://arch.co
- Type: Startups
- Level: Senior
- Location: New York City
- Work setup: On-site
- Pay: $105K to $120K base salary per year (USD)
- Posted: 2026-09-24
- Apply by: 2026-11-08
- Apply: https://jobs.ashbyhq.com/arch.co/f58ddc93-c948-4381-84ab-ecfe3a766cb2
- Page: https://www.1752.vc/careers/jobs/arch-client-support-manager/

## About the role

Perform in-depth troubleshooting to efficiently identify and resolve client inquiries via email and instant message, escalating to the Operations team when appropriate. Serve as the primary escalation point for complex or high-priority client inquiries, working alongside the Operations and Engineering teams to drive resolution on the most nuanced issues.

Tags: Operations

Source: 1752vc Careers, https://www.1752.vc/careers/jobs/arch-client-support-manager/