# Customer Success Manager at Archy

- Company: Archy
- What the company does: Archy, an all-in-one cloud dental practice management software, replaces 5+ tools with one system for care, billing, imaging, and reporting. Get a demo. Backed by Bessemer.
- Company website: https://www.archy.com/
- Type: Startups
- Level: Senior
- Location: United States
- Work setup: Remote
- Pay: $90K to $100K base salary per year (USD)
- Posted: 2026-09-01
- Apply by: 2026-10-16
- Apply: https://jobs.ashbyhq.com/archy/041003dc-09c8-432a-9a6b-2a81bf7b6395
- Page: https://www.1752.vc/careers/jobs/archy-customer-success-manager/

## About the role

Collaborate with other CSMs to drive adoption, retention, and growth across our growing portfolio of customers. Drive product adoption primarily through efficient digital, one-to-many motions — in-app guidance, webinars, office hours, and targeted campaigns — while layering in higher-touch outreach for your most strategic accounts.

## What they're looking for

- Experience in the healthcare industry (dental industry preferred)
- Experience engaging with high-level practice owners and an understanding of the intricacies of running a dental practice
- Experience in customer success, account management, or a customer-facing sales role, ideally at a SaaS company, with a track record of retaining and growing a book of business
- Comfort owning a high-volume, digitally-led book of accounts rather than a small set of enterprise relationships
- A commercial, outcomes-driven mindset — motivated by adoption, retention, and expansion targets, and confident hitting them
- Strong data fluency: able to read usage and health data, draw conclusions, and decide where to spend your time

Tags: Customer Experience