# Manager, Customer Experience IT at Archy

- Company: Archy
- What the company does: Archy, an all-in-one cloud dental practice management software, replaces 5+ tools with one system for care, billing, imaging, and reporting. Get a demo. Backed by Bessemer.
- Company website: https://www.archy.com/
- Type: Startups
- Level: Senior
- Location: United States
- Work setup: Remote
- Pay: $100K to $130K base salary per year (USD)
- Posted: 2026-10-15
- Apply by: 2026-11-29
- Apply: https://jobs.ashbyhq.com/Archy/2d1421d3-a6a1-4de9-8963-4d6a6a15499a?utm_source=1752vc&utm_medium=careers
- Page: https://www.1752.vc/careers/jobs/archy-manager-customer-experience-it/

## About the role

As Manager of Customer Experience IT (CXIT) , you will lead a team of Migration Technical Customer Support Specialists responsible for the critical technical steps preceding a practice's go-live—including data migrations, imaging/sensor setup, and phone/DNS transitions. Found on 1752vc Careers, the job board for startup and VC roles.

## What they're looking for

- 3+ years managing technical support, implementation, or IT teams, proven track record of coaching and developing technical talent
- Hands-on background with remote desktop tools (e.g., AnyDesk), Virtual Machines, basic scripting (PowerShell), and server/hardware troubleshooting
- Background in SaaS and healthcare (dental industry strongly preferred)
- Demonstrated success translating field/customer issues into actionable feedback and bug reports for Product and Engineering teams
- Proactive use of AI tools and automation to streamline workflows and improve operational output
- Exceptional ability to explain complex technical concepts clearly to non-technical dental office staff

Tags: Customer Experience

Source: 1752vc Careers, https://www.1752.vc/careers/jobs/archy-manager-customer-experience-it/