# Director, Customer Outcomes at Arkestro

- Company: Arkestro
- What the company does: Arkestro’s Predictive Procurement accelerates enterprise spend transformation, unlocking trapped savings and reducing risk, enabling teams to influence spend. Backed by NEA.
- Company website: https://arkestro.com/
- Type: Startups
- Level: Principal and up
- Location: Remote
- Work setup: Remote
- Posted: 2026-07-09
- Apply by: 2026-10-08
- Apply: https://job-boards.greenhouse.io/arkestroinc/jobs/5183017007
- Page: https://www.1752.vc/careers/jobs/arkestro-director-customer-outcomes/

## About the role

The Director of Customer Outcomes is a senior, strategic leader who sits at the intersection of customer-facing delivery and internal advocacy. Externally, this individual owns the relationship for some of Arkestro's most important accounts — building trusted partnerships at the C-suite and VP level, driving measurable value realization, and translating Arkestro's platform capabilities into tangible business outcomes for our customers.

## What they're looking for

- 10+ years in Customer Success, Account Management, or Strategic Consulting (preferably with experience in a B2B SaaS environment or consulting)
- Demonstrated track record managing enterprise accounts ($500K+ ARR) with measurable expansion outcomes
- Strong executive presence and presentation skills, comfortable engaging with C-suite leaders (CIO, CMO, CFO, board-level)
- Ability to influence key partners and lead complex discussions throughout the customer lifecycle
- Strong commercial acumen, experience owning or co-owning renewal and upsell motions
- Exceptional communication, executive presence, and storytelling skills

Tags: Customer Outcomes