# Manager of Customer Care at Arketa

- Company: Arketa
- What the company does: Arketa is the new standard for modern booking software. Enjoy beautiful client checkout, marketing automations, and 24/7 support. Backed by Y Combinator.
- Company website: https://arketa.com
- Type: Startups
- Level: Senior
- Location: United States
- Work setup: Remote
- Pay: $80K to $135K base salary per year (USD)
- Posted: 2026-09-25
- Apply by: 2026-11-09
- Apply: https://jobs.ashbyhq.com/arketa/dc9c4af4-b60d-4a4f-94fe-31db7b4b7c5a
- Page: https://www.1752.vc/careers/jobs/arketa-manager-of-customer-care/

## About the role

Arketa is hiring a Manager of Customer Care to be a first-line manager inside our Customer Care function. Reporting to the Director of Customer Care, you’ll own a team of CSRs and Senior CSRs (target 12:1 ratio) and be accountable for their development, their performance, and the health of the omni-channel queue they staff. This is a people-first role — your scorecard is your team’s growth, retention, and the partner outcomes your team produces, not your personal queue throughput.

## What they're looking for

- 3+ years managing individual contributors in a CX, support, or contact-center environment
- Fluency with CX metrics — TFR, TRES, ASA, CSAT — and a track record of using them to coach, not just to report
- Experience hiring, coaching, and retaining frontline support talent
- Comfort with an omni-channel queue (chat, email, Zoom)
- Strong written communication and the ability to give feedback that lands
- Sharp judgment and the ability to make calls in real time, balancing partner advocacy with business priorities

Tags: Support