# Senior Customer Service Representative - SME at Arketa

- Company: Arketa
- What the company does: Arketa is the new standard for modern booking software. Enjoy beautiful client checkout, marketing automations, and 24/7 support. Backed by Y Combinator.
- Company website: https://arketa.com
- Type: Startups
- Level: Senior
- Location: United States
- Work setup: Remote
- Posted: 2026-10-05
- Apply by: 2026-11-19
- Apply: https://jobs.ashbyhq.com/arketa/ea69e10c-256e-4d48-9823-61d27409349e?utm_source=1752vc&utm_medium=careers
- Page: https://www.1752.vc/careers/jobs/arketa-senior-customer-service-representative-sme/

## About the role

Our Customer Experience team is the front line for thousands of studio owners and wellness entrepreneurs who run their entire business on Arketa. As the Senior Customer Service Representative (SME), you are the real-time resource for a team of 10 to 15 CX reps and the owner of a single outcome: the same question should not need to be asked twice. Found on 1752vc Careers, the job board for startup and VC roles.

## What they're looking for

- 3+ years of frontline customer experience or customer support experience, ideally in SaaS
- Experience acting as an SME, escalation point, or peer coach on a support team
- Experience improving an AI knowledge base or measuring documentation effectiveness
- Strong product and process knowledge across a complex support surface area, or a demonstrated track record of getting to that depth quickly
- Comfort writing and documenting, including knowledge base articles and training material
- Ownership mindset, meaning you proactively close gaps rather than waiting to be asked

Tags: Support

Source: 1752vc Careers, https://www.1752.vc/careers/jobs/arketa-senior-customer-service-representative-sme/