# Digital & Scaled Customer Success Program Manager at Asana

- Company: Asana
- What the company does: Work management software for teams and AI agents. Plan, automate, and execute critical workflows together. Backed by a16z and Founders Fund.
- Company website: https://asana.com
- Type: Startups
- Level: Senior
- Location: Chicago
- Work setup: On-site
- Pay: $147K to $167K base salary per year (USD)
- Posted: 2026-10-02
- Apply by: 2026-11-16
- Apply: https://www.asana.com/jobs/apply/8241249?gh_jid=8241249&utm_source=1752vc&utm_medium=careers
- Page: https://www.1752.vc/careers/jobs/asana-digital-and-scaled-customer-success-program-manager/

## About the role

As a Digital & Scaled CS Program Manager, you will be a hands-on, technically adept owner of the build and execution layer of our Digital and Scaled CS program. Sitting at the intersection of Customer Success, Sales, Revenue Operations, Marketing, and Product Engineering, you will be the driving force behind turning digital CS strategy into working programs, maintained playbooks, enabled teams, and well-run vendor partnerships. Found on 1752vc Careers, the job board for startup and VC roles.

## What they're looking for

- Demonstrates curiosity about AI tools and emerging technologies, with a willingness to learn and leverage them to enhance productivity, collaboration, or decision-making
- 4+ years of experience in Customer Success, CS Operations, or Marketing Automation, with at least 2 years building digital programs in a B2B SaaS environment
- Proven ability to design, build, and run customer journey orchestrations in tools such as Iterable, Outreach, Gainsight, or similar, including lifecycle stage definition, trigger logic, and audience management
- Strong program build discipline with experience maintaining playbooks, managing governance processes, and ensuring quality before programs go live
- Commercial awareness with the ability to hold credible conversations with Sales regarding pipeline, account risk, and deal stages
- Proactive problem-solver with strong cross-functional collaboration skills and the ability to work independently on data questions without unnecessary escalation

Tags: Customer Success

Source: 1752vc Careers, https://www.1752.vc/careers/jobs/asana-digital-and-scaled-customer-success-program-manager/