# Head of Digital and Scaled Customer Success at Asana

- Company: Asana
- What the company does: Work management software for teams and AI agents. Plan, automate, and execute critical workflows together. Backed by a16z and Founders Fund.
- Company website: https://asana.com
- Type: Startups
- Level: Principal and up
- Location: San Francisco
- Work setup: On-site
- Pay: $223K to $262K base salary per year (USD)
- Posted: 2026-07-30
- Apply by: 2026-10-08
- Apply: https://www.asana.com/jobs/apply/8078142?gh_jid=8078142
- Page: https://www.1752.vc/careers/jobs/asana-head-of-digital-and-scaled-customer-success/

## About the role

We are looking for a senior leader for the Head of Digital & Scaled Customer Success. In this role you will lead a team that designs and leads automated, data-driven programs to retain, engage, and grow large groups of smaller-tier customers without relying on one-on-one human management. You will build tech-touch strategies, manage digital engagement tools, and optimize operations to drive low-cost customer lifetime value.

## What they're looking for

- 7-10+ years of experience in Customer Success or client-facing leadership roles within the SaaS industry, with a proven track record of managing large-scale regional organizations
- Demonstrates curiosity about AI tools and emerging technologies, with a willingness to learn and leverage them to enhance productivity, collaboration, or decision-making
- Proven track record in customer success leadership, specifically in building, executing, and scaling digital or programmatic customer success strategies
- Demonstrated experience establishing metrics frameworks, tracking leading indicators, and running rigorous data-driven experimentation programs
- Strong cross-functional partner with experience collaborating across Product, Marketing, and Operations to design product-led and program-led journeys
- Proven capability as an advisor for complex customer issues, with strong problem-solving skills to manage senior customer escalations effectively

Tags: Customer Success