# Customer Success Manager at Ascend

- Company: Ascend
- What the company does: The only complete financial operations platform built for agencies, MGAs, wholesalers, and carriers. Backed by Index and South Park Commons.
- Company website: https://useascend.com/
- Type: Startups
- Level: Senior
- Location: San Francisco
- Work setup: On-site
- Pay: $90K to $135K base salary per year (USD)
- Posted: 2026-08-14
- Apply by: 2026-10-08
- Apply: https://job-boards.greenhouse.io/ascend21/jobs/5392080008
- Page: https://www.1752.vc/careers/jobs/ascend-customer-success-manager/

## About the role

We are looking for a relationship driven, strategically minded Customer Success Manager to scale our post-implementation Customer Success function. This role will own the end to end lifecycle of Ascend’s highest value customers, serving as a trusted advisor to senior stakeholders while ensuring strong adoption, retention, and expansion.

## What they're looking for

- 3-6 years of experience in related roles
- Prior experience managing high value enterprise customer relationships in B2B SaaS or Fintech environments
- Comfortable operating in the ambiguity and pace of a high growth startup
- Strong written and verbal communication skills with the ability to navigate executive level conversations and complex subject matter
- A consultative, relationship first approach to customer success with a proven track record of renewals and expansion
- Background in insurance, financial services, or fintech is a plus

Tags: Customer Success