# Director of Knowledge Management - NAMER at Ashby

- Company: Ashby
- What the company does: Ashby’s all-in-one recruiting software consolidates your ATS, Analytics, Scheduling, and CRM. Backed by Y Combinator.
- Company website: https://www.ashbyhq.com
- Type: Startups
- Level: Principal and up
- Location: Remote - US
- Work setup: Remote
- Pay: $160K to $190K base salary per year (USD)
- Posted: 2026-10-30
- Apply by: 2026-12-14
- Apply: https://jobs.ashbyhq.com/Ashby/e2658f41-bf91-4e0c-90b3-652ddb7dda50?utm_source=1752vc&utm_medium=careers
- Page: https://www.1752.vc/careers/jobs/ashby-director-of-knowledge-management-namer/

## About the role

Today, our Knowledge Managers divide their work between internal and external content. You’ll help the team decide where to focus next, in what order, and how its structure should evolve to deliver on those priorities. Knowledge Management is its own function at Ashby, separate from the internal and external enablement teams. You’ll build strong partnerships with both, defining clear boundaries and handoffs so content is consistent, never duplicated, and never left without an owner. Found on 1752vc Careers, the job board for startup and VC roles.

## What they're looking for

- Co-own the AI Assistant’s self-service experience with Product, aligning on strategy, roadmap, and quality and partnering with Support, Support Operations, and Engineering on design and testing
- Help lead both declarative flows (structured, designed paths) and generative flows (AI-composed answers grounded in our content), and decide when each is the right tool
- Shape how content is structured, tagged, and governed so the Assistant surfaces accurate, current answers
- Multiple years of experience leading knowledge management or content programs, setting strategy and building processes that scale with the business, ideally in B2B SaaS Support or Customer Experience
- Experience managing a team of content or knowledge professionals, including coaching people at different levels of experience
- Ability to connect knowledge across internal and external audiences, aligning Support, Product, Marketing, Engineering, and enablement teams around clear ownership and shared standards

Tags: Customer Success

Source: 1752vc Careers, https://www.1752.vc/careers/jobs/ashby-director-of-knowledge-management-namer/