# Director of Support Engineering - Americas at Ashby

- Company: Ashby
- What the company does: Ashby’s all-in-one recruiting software consolidates your ATS, Analytics, Scheduling, and CRM. Backed by Y Combinator.
- Company website: https://www.ashbyhq.com
- Type: Startups
- Level: Principal and up
- Location: Remote - US
- Work setup: Remote
- Pay: $160K to $239K base salary per year (USD)
- Posted: 2026-09-08
- Apply by: 2026-10-23
- Apply: https://jobs.ashbyhq.com/ashby/bf3a9621-0ff5-4f6a-a90d-081562d4dad2
- Page: https://www.1752.vc/careers/jobs/ashby-director-of-support-engineering-americas/

## About the role

Support Engineering investigates the issues that require deeper technical understanding than frontline Support can provide. The team uses customer context, application behavior, logs, databases, integrations, APIs, and code-level context to determine whether an issue can be resolved through configuration, data correction, documentation, enablement, or an in-app change—or whether it is a product defect that Engineering needs to fix.

Tags: Customer Success