# Manager of Strategic Customer Success at Ashby

- Company: Ashby
- What the company does: Ashby’s all-in-one recruiting software consolidates your ATS, Analytics, Scheduling, and CRM. Backed by Y Combinator.
- Company website: https://www.ashbyhq.com
- Type: Startups
- Level: Senior
- Location: Remote - US
- Work setup: Remote
- Pay: $170K to $230K base salary per year (USD)
- Posted: 2026-10-22
- Apply by: 2026-12-06
- Apply: https://jobs.ashbyhq.com/Ashby/7a3ff629-6c67-4aa5-bea4-f1d88b3b4777?utm_source=1752vc&utm_medium=careers
- Page: https://www.1752.vc/careers/jobs/ashby-manager-of-strategic-customer-success/

## About the role

As the Manager of Strategic Customer Success, you'll lead a tenured team of skilled CSMs while helping shape how Ashby delivers value as we scale upmarket. You'll be the team's coach, sounding board, and champion — helping CSMs grow, building systems that scale, and advocating cross-functionally — all in service of helping customers drive exceptional outcomes with a rapidly evolving product. Found on 1752vc Careers, the job board for startup and VC roles.

## What they're looking for

- Team Leadership & Coaching : You have experience leading and developing Customer Success Managers in a SaaS environment. You know how to foster a culture of empathy, accountability, and continuous growth
- Technical Acumen : You're able to get into the technical details of the product alongside your direct reports to help drive customer solutions, and you have experience coaching teams that support a technically complex product
- Customer Journey Expertise : You understand the enterprise customer lifecycle and have helped improve onboarding, adoption, and retention through thoughtful, repeatable approaches
- Up Market Motion : You have worked with enterprise customers and scaled their use case as they grow in complexity
- Operational Mindset : You’ve helped implement and improve team processes, and you bring a structured lens to scaling what works while staying adaptable
- Cross-functional Collaboration : You’re comfortable partnering with teams like Sales, Product, and Support to align around customer needs and elevate the experience

Tags: Customer Success

Source: 1752vc Careers, https://www.1752.vc/careers/jobs/ashby-manager-of-strategic-customer-success/