# Mid-Market Customer Success Manager - Americas at Ashby

- Company: Ashby
- What the company does: Ashby’s all-in-one recruiting software consolidates your ATS, Analytics, Scheduling, and CRM. Backed by Y Combinator.
- Company website: https://www.ashbyhq.com
- Type: Startups
- Level: Senior
- Location: Remote - US
- Work setup: Remote
- Pay: $110K to $161K base salary per year (USD)
- Posted: 2026-06-24
- Apply by: 2026-10-08
- Apply: https://jobs.ashbyhq.com/ashby/38281574-0880-473a-a4f1-bfbb7eedfa18
- Page: https://www.1752.vc/careers/jobs/ashby-mid-market-customer-success-manager-americas/

## About the role

Hi, I’m Denise , and I’m the Head of High-Touch (Mid-Market) Customer Success at Ashby. Our team is passionate about shaping and scaling an exceptional customer experience for our high-touch customer segment, which primarily supports mid-market and growth-stage organizations. I’m excited to be hiring our next CSM as we continue expanding globally.

## What they're looking for

- You have experience partnering cross-functionally with teams such as Sales, Marketing, Product, Support, and Operations to advocate for customer needs and deliver a seamless customer experience
- You enjoy becoming a product expert and have demonstrated this in previous Customer Success roles. You create “aha” moments by tailoring trainings, workflow guidance, and strategic recommendations to each customer’s unique goals and challenges
- You’ve worked with technically complex products and bring strong curiosity and problem-solving skills to understanding how systems, workflows, and integrations operate in practice

Tags: Customer Success