# Mid-Market Implementation Specialist - Americas (West) at Ashby

- Company: Ashby
- What the company does: Ashby’s all-in-one recruiting software consolidates your ATS, Analytics, Scheduling, and CRM. Backed by Y Combinator.
- Company website: https://www.ashbyhq.com
- Type: Startups
- Level: Mid level
- Location: Remote - US
- Work setup: Remote
- Pay: $120K to $159K base salary per year (USD)
- Posted: 2026-08-06
- Apply by: 2026-10-08
- Apply: https://jobs.ashbyhq.com/ashby/be52a88a-02c5-445f-a7c6-60c96b80f19c
- Page: https://www.1752.vc/careers/jobs/ashby-mid-market-implementation-specialist-americas-west/

## About the role

As an Implementation Specialist aligned to our Mid-Market segment, you will be responsible for managing and executing the end-to-end implementation of Ashby’s solution for Mid-Market and smaller enterprise customers. Your book of business will include about 15 active implementations at a time, each lasting 4-8 weeks. You will work directly with customers to develop and execute implementation plans that ensure a positive customer experience and expedited time to value.

## What they're looking for

- Change Management: You are experienced in navigating change management processes and helping customers adapt to new systems and a refreshed approach
- Best Practices & Recommendations: You take pride in advising customers on best practices specific to their usage of software to ensure optimal value
- Critical Thinking & Solutions Orientation: You proactively address thematic customer opportunities and improve our processes accordingly. You don’t rely on ‘I’ve seen this done,’ but instead think critically to solve problems
- Cross-functional Collaboration: You effectively partner with cross-functional stakeholders across Customer Success, Sales, Product, Engineering, and Operations to align and define progress

Tags: Customer Success