# Strategic Customer Success Manager - Americas at Ashby

- Company: Ashby
- What the company does: Ashby’s all-in-one recruiting software consolidates your ATS, Analytics, Scheduling, and CRM. Backed by Y Combinator.
- Company website: https://www.ashbyhq.com
- Type: Startups
- Level: Senior
- Location: Remote - US
- Work setup: Remote
- Pay: $150K to $189K base salary per year (USD)
- Posted: 2026-07-30
- Apply by: 2026-10-08
- Apply: https://jobs.ashbyhq.com/ashby/2b401986-a491-4f9b-9c22-63079bcd64c2
- Page: https://www.1752.vc/careers/jobs/ashby-strategic-customer-success-manager-americas/

## About the role

Hi, I’m Loren , the Head of Strategic Customer Success here at Ashby. My team is dedicated to building deep, consultative partnerships within the Enterprise space. Our Customer Success Team is passionate about shaping and scaling an exceptional upmarket customer experience across the Enterprise Segment. We’re thrilled to be hiring our next Strategic CSM as we continue to grow the team.

## What they're looking for

- You have a strong track record of customer success experience in B2B SaaS (at least five years), supporting the implementation and adoption of complex technologies through the customer journey
- You’re comfortable managing a book of ~20 strategic customers, exceeding $2m in total ARR. You enjoy multi-threading, developing relationships across a broad set of stakeholders while supporting existing teams to drive adoption and retention
- You have experience working closely with cross-functional stakeholders across Sales, Marketing, Product, and Operations
- You love becoming a product and industry expert. You create ‘Ah ha!’ moments by tailoring configuration, driving product adoption, and crafting training to address a customer’s specific challenges so they achieve their intended business outcomes
- You’ve worked with technically complex products and show a strong curiosity to explore details and understand how things work

Tags: Customer Success