# Support Engineering Manager - Americas at Ashby

- Company: Ashby
- What the company does: Ashby’s all-in-one recruiting software consolidates your ATS, Analytics, Scheduling, and CRM. Backed by Y Combinator.
- Company website: https://www.ashbyhq.com
- Type: Startups
- Level: Senior
- Location: Remote - US
- Work setup: Remote
- Pay: $130K to $175K base salary per year (USD)
- Posted: 2026-02-20
- Apply by: 2026-10-08
- Apply: https://jobs.ashbyhq.com/ashby/f2ba7c39-e5cb-47aa-8b80-74c0426725b7
- Page: https://www.1752.vc/careers/jobs/ashby-support-engineering-manager-americas/

## About the role

When a complex issue moves beyond frontline Support, Support Engineering investigates the problem using customer context, application behavior, logs, databases, integrations, APIs, and code-level context. The team determines whether the issue can be resolved through configuration, data correction, documentation, enablement, or an in-app change—or whether it is a product defect that Engineering needs to fix.

Tags: Customer Success