# Support Operations Engineer - NAMER at Ashby

- Company: Ashby
- What the company does: Ashby’s all-in-one recruiting software consolidates your ATS, Analytics, Scheduling, and CRM. Backed by Y Combinator.
- Company website: https://www.ashbyhq.com
- Type: Startups
- Level: Mid level
- Location: Remote - US
- Work setup: Remote
- Pay: $100K to $130K base salary per year (USD)
- Posted: 2026-11-05
- Apply by: 2026-12-20
- Apply: https://jobs.ashbyhq.com/Ashby/998a6a42-3308-47b7-8350-e842dbc73920?utm_source=1752vc&utm_medium=careers
- Page: https://www.1752.vc/careers/jobs/ashby-support-operations-engineer-namer/

## About the role

We’re looking for someone who wants to plant a flag in Support Operations, with the experience to independently lead a system implementation and the ambition to keep raising the bar as our Support team grows and the systems and workflows we rely on become more complex. Found on 1752vc Careers, the job board for startup and VC roles.

## What they're looking for

- Hands-on experience implementing or administering a support ticketing system such as Zendesk, Salesforce Service Cloud, Intercom, Plain, Pylon, or a comparable platform. You’ve configured the system yourself, not just managed the project
- Experience owning a support-system migration or implementation, from scoping through go-live and beyond. You can make judgment calls when requirements are unclear and see projects through without losing momentum
- Vendor evaluation experience with real skepticism. You know how to build an assessment framework, pressure-test a demo, and hold vendors to commitments after the contract is signed
- You understand Support workflows, including routing, SLA and priority configuration, queue management, escalation paths, and the reporting Support leaders rely on
- You understand integrations, APIs, and data migration well enough to work through technical requirements with engineers. You don’t need to write the code, but you need to understand what you’re asking for and why it matters
- You can spot workflow friction, anticipate what will break as we grow, and make thoughtful tradeoffs about what to fix now versus later

Tags: Customer Success

Source: 1752vc Careers, https://www.1752.vc/careers/jobs/ashby-support-operations-engineer-namer/