# Director of Customer Success at AssetWatch

- Company: AssetWatch
- What the company does: AssetWatch is a leader in proactive and predictive maintenance solutions, providing a rapidly deployable, end-to-end remote condition monitoring service. Backed by G2 Venture Partners.
- Company website: https://assetwatch.com
- Type: Startups
- Level: Principal and up
- Location: United States
- Work setup: On-site
- Posted: 2026-08-26
- Apply by: 2026-10-14
- Apply: https://job-boards.greenhouse.io/assetwatch/jobs/4727573005
- Page: https://www.1752.vc/careers/jobs/assetwatch-director-of-customer-success/

## About the role

The Director of Customer Success is a strategic leadership role responsible for building, scaling, and directing the customer success organization to drive sustainable revenue growth, customer retention, and expansion. This position plays a critical role in shaping AssetWatch's post-sale strategy and market position, with direct accountability for customer outcomes, team performance, and enterprise-wide customer-centric initiatives.

## What they're looking for

- Strategic Execution: Ability to develop and execute strategies that drive measurable improvements in retention (90%+), NRR (110%+), NPS (45+), and expansion revenue (20%+ growth)
- Global Experience: Demonstrated experience leading geographically distributed teams. Minimum 2+ years managing remote teams. International experience in Mexico or Latin America highly valued
- Technical and AI Fluency: Comfort with technology, data analytics, and AI/machine learning applications. Ability to quickly learn and champion technologies that enhance customer outcomes
- Customer-Centric: Committed to customer success and advocacy. Proven ability to balance customer needs with business objectives using data-informed decisions
- Executive Presence: Communicates with clarity and conviction to all stakeholder levels including C-suite. Inspires teams and drives organizational alignment around customer-centric vision
- Data-Driven: Proficient in analyzing metrics, extracting insights, and translating data into actionable business decisions. Comfortable with dashboards and analytics platforms

Tags: Customer Success