# Voice Support Engineer at Assort Health

- Company: Assort Health
- What the company does: AI voice agents for healthcare. Schedule, intake, triage, referrals, follow-up across 23+ specialties. 250M+ patient interactions. Live in weeks. Backed by Lightspeed and Menlo.
- Company website: https://www.assorthealth.com/
- Type: Startups
- Level: Mid level
- Location: San Francisco
- Work setup: Remote
- Pay: $135K to $185K base salary per year (USD)
- Posted: 2026-10-27
- Apply by: 2026-12-11
- Apply: https://jobs.ashbyhq.com/assorthealth/85d0aabc-2f20-4ca7-bb87-be9f2bb5b750?utm_source=1752vc&utm_medium=careers
- Page: https://www.1752.vc/careers/jobs/assort-health-voice-support-engineer/

## About the role

As a Voice (VoIP) Support Engineer, you’ll ensure the reliability, clarity, and stability of the telephony systems that power our AI-driven customer experiences. You will diagnose and resolve complex SIP, RTP, and PBX-related issues across our platform and customer integrations. Your work will directly impact how our customers trust and adopt our voice products. Found on 1752vc Careers, the job board for startup and VC roles.

## What they're looking for

- 3+ years of experience supporting VoIP systems, SIP-based platforms, or enterprise telephony
- Strong knowledge of SIP signaling, SDP/RTP media flow, NAT traversal, and call routing
- Hands-on experience with packet capture tools (Wireshark, tcpdump) and PBX logs (e.g., Asterisk, FreePBX, 3CX, Cisco, Genesys)
- Ability to diagnose issues such as one-way audio, codec mismatches, registration failures, and DID routing problems
- Clear, calm communication skills with both technical and non-technical audiences
- Experience working directly with customers in a technical support or engineering capacity

Tags: Engineering

Source: 1752vc Careers, https://www.1752.vc/careers/jobs/assort-health-voice-support-engineer/