# Senior IT Support Engineer at Assured

- Company: Assured
- What the company does: From AI-powered capabilities to Frontier AI agents, Assured’s solutions power the entire claims lifecycle. Schedule a demo. Backed by Kleiner Perkins and ICONIQ.
- Company website: https://www.assured.com/
- Type: Startups (AI role)
- Level: Senior
- Location: Remote
- Work setup: Remote
- Pay: $140K to $170K base salary per year (USD)
- Posted: 2026-07-17
- Apply by: 2026-10-08
- Apply: https://jobs.ashbyhq.com/assured/903a4f64-df41-4eb8-bbc7-1be1d2754be7
- Page: https://www.1752.vc/careers/jobs/assured-senior-it-support-engineer/

## About the role

We're looking for a Senior IT Support Engineer to help drive IT operations forward at Assured. Reporting to the IT Manager, you'll own day-to-day support and systems for a fully remote team, lead employee onboarding and offboarding, and partner across IT and Security to keep our environment reliable, compliant, and easy to work in.

## What they're looking for

- 📅 5–8+ years of IT support / IT engineering experience , ideally in a fully remote, SaaS-heavy, compliance-driven environment
- 🖥️ Deep hands-on experience with modern IDP and MDM platforms. Direct Rippling experience strongly preferred (IDP, SCIM, MDM, Workflows). Okta experience is a strong plus
- 🔑 Strong working knowledge of SSO, SAML, SCIM, OAuth, and MFA across a diverse SaaS environment
- 💻 Advanced macOS administration, solid Windows and mobile troubleshooting, comfortable with shell scripting and light automation
- 🛠️ Proficiency with Google Workspace administration, Slack , and common SaaS admin consoles (Zoom, 1Password, Notion, etc.)
- 🤖 AI-forward mindset. Experience with or genuine curiosity about Console.com (ARIA) , Risotto , Unthread , or other AI ITSM / Slack-native help desk platforms. Comfort using AI tools (including Claude) as part of daily IT operations

Tags: Operations