# Senior Operations Manager, Ambient Infrastructure at Athelas

- Company: Athelas
- What the company does: Athelas is the AI-driven RCM, EHR, and ambient AI platform to grow your healthcare business. Backed by General Catalyst and Y Combinator.
- Company website: https://www.athelas.com/
- Type: Startups (AI role)
- Level: Senior
- Location: Mountain View, CA
- Work setup: On-site
- Pay: $120K to $150K base salary per year (USD)
- Posted: 2026-08-11
- Apply by: 2026-10-08
- Apply: https://jobs.ashbyhq.com/Commure/b2533ad5-9df9-4e46-a184-1445f526af4c
- Page: https://www.1752.vc/careers/jobs/athelas-senior-operations-manager-ambient-infrastructure/

## About the role

This is not a conventional scope management role. You'll serve as the decision-maker and process architect for every request that falls outside standard product boundaries, fielding escalations from Sales, Operations, and Account Management, evaluating feasibility and business fit, and driving fast, defensible resolutions.

## What they're looking for

- 5–8 years in operations, product operations, or technical operations
- ideally in high-growth SaaS or healthcare technology with demonstrated experience owning cross-functional processes that required triage, judgment, and stakeholder alignment
- Experience managing a small team, setting priorities, tracking output, and holding people accountable to SLAs while balancing competing commercial and operational needs
- Hands-on experience with SQL and BI or internal tooling platforms (Looker Studio, Retool, Power BI, Tableau, or similar) to build reporting that stakeholders actually use
- Strong process design instincts and you think in systems, document them clearly, and build playbooks that survive personnel changes
- Exceptional written and verbal communication: equally fluent writing policy documents, exception recommendations, and executive summaries

Tags: Enterprise