# Senior Program Manager, Hardware Issue Management at Atoms

- Company: Atoms
- What the company does: Backed by Initial Capital.
- Company website: https://atoms.com
- Type: Startups
- Level: Senior
- Location: San Francisco, CA
- Work setup: On-site
- Pay: $140K to $170K base salary per year (USD)
- Posted: 2026-08-31
- Apply by: 2026-10-15
- Apply: https://job-boards.greenhouse.io/atoms/jobs/8767720002
- Page: https://www.1752.vc/careers/jobs/atoms-senior-program-manager-hardware-issue-management/

## About the role

We are seeking a Senior Program Manager to own hardware issue management for anomalies found during lab testing, on the production floor, and in the field, from intake through verified closure. You’ll run the intake and triage process, own hardware issue tracking in Linear, and keep the record accurate as work progresses. This is a hands-on role based in the garage and test sites, in daily contact with the technicians, test operators, and field engineers who find problems and the engineers who resolve them.

## What they're looking for

- Demonstrated ownership of an issue or defect management process end to end, from intake through triage to verified closure, in a hardware or physical product environment
- Experience administering an issue tracker, including workflow design, taxonomy and label structure, permissions, templates, and reporting views. Linear, Jira, or equivalent
- Experience migrating a team or organization onto a tracker or internal system, including data migration, cutover, and driving adoption
- Track record of driving cross-functional issues to closure against committed dates
- Working knowledge of structured problem solving, including 8D, 5-Why, fishbone, and root cause and corrective action, sufficient to judge whether an investigation is complete
- Experience working directly with technicians, test operators, or field service teams

Tags: Transport - Engineering