# Senior Customer Success Manager, Strategic - East at Attentive

- Company: Attentive
- What the company does: Learn more about Attentive—the SMS and email platform that brings your customer interactions to life with advanced AI. Backed by Sequoia and Sapphire.
- Company website: https://attentivemobile.com/
- Type: Startups
- Level: Senior
- Location: United States
- Work setup: On-site
- Pay: $100K to $150K base salary per year (USD)
- Posted: 2026-09-18
- Apply by: 2026-11-02
- Apply: https://job-boards.greenhouse.io/attentive/jobs/4407809009
- Page: https://www.1752.vc/careers/jobs/attentive-senior-customer-success-manager-strategic-east/

## About the role

We are looking for an experienced customer success professional to join Attentive as a Senior Customer Success Manager. You will lead the overall customer strategy for a portfolio of Strategic accounts, shaping program direction, improving performance, and mobilizing the right resources to drive measurable business outcomes and long-term growth across Attentive’s platform.

## What they're looking for

- Build and maintain strategic success plans with clear business goals, success measures, priorities, owners, and milestones. Keep customers and internal partners aligned on key initiatives
- Advise customers on lifecycle marketing strategy across acquisition, engagement, conversion, and retention, connecting SMS, email, and AI-powered capabilities into a cohesive program
- Coordinate Account Management, Services, and technical and product partners around the customer strategy
- Translate program performance into clear recommendations, testing priorities, and business cases. Assess measurement limitations and evaluate opportunities in the context of customer goals, budgets, and expected returns
- Identify expansion opportunities through customer goals and unmet needs. Partner with Account Management and specialists to build value-based recommendations, define success criteria, and support meaningful adoption
- 5+ years of experience in Customer Success or Account Management, ideally in marketing technology or SaaS, with demonstrated success managing complex enterprise customers

Tags: Customer Success