# Support Engineer at Attentive

- Company: Attentive
- What the company does: Learn more about Attentive—the SMS and email platform that brings your customer interactions to life with advanced AI. Backed by Sequoia and Sapphire.
- Company website: https://attentivemobile.com/
- Type: Startups
- Level: Mid level
- Location: United States
- Work setup: On-site
- Pay: $75K to $85K base salary per year (USD)
- Posted: 2026-07-23
- Apply by: 2026-10-08
- Apply: https://job-boards.greenhouse.io/attentive/jobs/4324314009
- Page: https://www.1752.vc/careers/jobs/attentive-support-engineer/

## About the role

We’re looking for naturally curious, creative people that can think on their feet and enthusiastically tackle problems head on. As a Support Engineer you will work both directly with our customers, as well as the Customer Success team, to ensure customers’ technical needs are met as our product offerings rapidly grow. You will serve as a key link between Customer Success (CS) and Engineering, enabling CS to help our customers employ Attentive technology to achieve their marketing goals.

## What they're looking for

- Communicate with customers via Zendesk, JIRA, or scheduled calls to best understand and identify customer issues and your role in addressing them
- Serve as a technical point of contact support resource for Customer Success to drive the resolution of technical requests, involving
- Translate customer feedback to engineering action, leveraging proper escalation routes to manage internal and external stakeholders’ expectations
- Work cross functionally across Customer Success, Product and Engineering to triage and mitigate issues - including site event incidents
- Creatively problem solve to develop strategic, reusable solutions. Identify bugs and effectively escalate to the appropriate internal parties
- Affinity for problem solving and crafting innovative, reusable solutions

Tags: Customer Success