# Customer Support Representative I at Aurora

- Company: Aurora
- What the company does: Step inside the world of self-driving freight, powered by the Aurora Driver. Delivering the benefits of self-driving technology safely, quickly, and broadly. Backed by Greylock, Index and Lightspeed.
- Company website: https://aurora.tech/
- Type: Startups
- Level: Mid level
- Location: Coppell, TX
- Work setup: On-site
- Posted: 2026-10-02
- Apply by: 2026-11-16
- Apply: https://jobs.ashbyhq.com/aurora-operations-inc/b28de9ba-2835-4f1e-a91c-8ef47f31f7d0?utm_source=1752vc&utm_medium=careers
- Page: https://www.1752.vc/careers/jobs/aurora-customer-support-representative-i/

## About the role

Serve as the first point of contact across phone, chat, and email for Aurora's customers, road users, public safety officials, and partners, representing Aurora with professionalism and care in every interaction. Own the customer experience, keeping them informed and confident while their issue is worked, and measuring your success by whether the issue is fully addressed. Found on 1752vc Careers, the job board for startup and VC roles.

## What they're looking for

- One or more years in a customer support, contact center, or operations role in a high-volume, customer-centric environment
- Readiness to work a 24/7 shift schedule that includes nights, weekends, holidays, and rotating shifts, with occasional overtime during peak demand
- Comfort working in CRM and ticketing tools (such as Salesforce) and in Google Workspace
- Excellent written and verbal communication in English
- Genuine customer obsession: you take ownership of the outcome and stay with a problem until it is resolved
- The instinct to understand why a process exists, so that you can apply it well and recognize when a situation needs a different approach

Tags: Aurora Support

Source: 1752vc Careers, https://www.1752.vc/careers/jobs/aurora-customer-support-representative-i/