# Customer Support Team Lead at Aurora

- Company: Aurora
- What the company does: Step inside the world of self-driving freight, powered by the Aurora Driver. Delivering the benefits of self-driving technology safely, quickly, and broadly. Backed by Greylock, Index and Lightspeed.
- Company website: https://aurora.tech/
- Type: Startups
- Level: Senior
- Location: Coppell, TX
- Work setup: On-site
- Pay: $83K to $134K base salary per year (USD)
- Posted: 2026-10-03
- Apply by: 2026-11-17
- Apply: https://jobs.ashbyhq.com/aurora-operations-inc/35769ba2-aa95-42bb-b5c5-9eed3c06d30e?utm_source=1752vc&utm_medium=careers
- Page: https://www.1752.vc/careers/jobs/aurora-customer-support-team-lead/

## About the role

Lead a shift of Customer Support Representatives, making sure the queue is covered, contacts are prioritized correctly, and service level targets are met throughout the shift. Make real-time adjustments to breaks, channel assignments, and coverage as volume shifts, and track schedule adherence across your shift. Found on 1752vc Careers, the job board for startup and VC roles.

## What they're looking for

- High school diploma or equivalent
- Three or more years in a customer support, contact center, or operations role in a high-volume, customer-centric environment
- One or more years of experience as a team lead, shift lead, supervisor, or senior representative with responsibility for guiding others
- Readiness to work a 24/7 shift schedule that includes nights, weekends, holidays, and rotating shifts, with occasional overtime during peak demand
- Hands-on experience with CRM and ticketing tools (such as Salesforce), real-time queue management, and Google Workspace
- Excellent written and verbal communication in English

Tags: Aurora Support

Source: 1752vc Careers, https://www.1752.vc/careers/jobs/aurora-customer-support-team-lead/