# Customer Success Agent at Authentic

- Company: Authentic
- What the company does: Authentic builds the infrastructure powering specialty insurance programs. The new infrastructure for program insurance—built for speed, built to last. Backed by FirstMark Capital.
- Company website: https://authenticinsurance.com
- Type: Startups
- Level: Mid level
- Location: Dayton, Ohio, United States
- Work setup: On-site
- Posted: 2026-11-05
- Apply by: 2026-12-20
- Apply: https://job-boards.greenhouse.io/authenticinsurance/jobs/4483217009?utm_source=1752vc&utm_medium=careers
- Page: https://www.1752.vc/careers/jobs/authentic-customer-success-agent/

## About the role

As a Customer Success Agent, you'll help our small business policyholders get, understand and keep the coverage they need. You'll work in Intercom over phone, email and chat, alongside our AI agent. You'll spend most of your time on conversations that need a person: escalations, policy changes, billing problems and customers at risk of cancelling. You'll work closely with Agent Support, Underwriting, Billing and Platform Support, and you'll help make our processes, help content and AI better over time. Found on 1752vc Careers, the job board for startup and VC roles.

## What they're looking for

- Clear, warm writing and phone skills
- Organized and detail-oriented enough to manage a busy queue without dropping follow-ups
- Comfortable with new software, including AI tools, help desks and internal platforms
- Curious about how things work and willing to suggest improvements
- Enjoys working with small business owners and learning their businesses
- Experience with commercial insurance

Tags: Operations

Source: 1752vc Careers, https://www.1752.vc/careers/jobs/authentic-customer-success-agent/