# Director of Customer Success at AutoStore

- Company: AutoStore
- What the company does: AutoStore is an automated storage and retrieval system (ASRS) that uses the power of warehouse robots for 24/7 order fulfillment within a cubic layout. Backed by SoftBank VF.
- Company website: https://www.autostoresystem.com/
- Type: Startups
- Level: Principal and up
- Location: Salem, NH, USA
- Work setup: On-site
- Posted: 2026-08-25
- Apply by: 2026-10-09
- Apply: https://autostore.wd3.myworkdayjobs.com/en-US/autostore/job/Salem-NH-USA/Director-of-Customer-Success_JR102643
- Page: https://www.1752.vc/careers/jobs/autostore-director-of-customer-success/

## About the role

At AutoStore, customers are our top priority. The Director of Customer Success is a highly motivated, strategic and results-oriented team leader tasked with building and maintaining key customer relationships, ensuring their success and maximizing the value they receive from our AutoStore solutions. This role combines direct customer engagement with team leadership responsibilities, including coaching, performance development, strategic planning, and cross-functional collaboration.

## What they're looking for

- Proven experience in Customer Success, Account Management, Strategic Account Management, or a related customer-facing role
- Previous leadership experience, including direct people management, team leadership, mentoring, or coaching responsibilities
- Demonstrated ability to influence and build trusted relationships with customers, peers, executives, and cross-functional stakeholders
- Strong leadership, coaching, and team development skills
- Excellent interpersonal, presentation, verbal, and written communication skills
- Proven ability to drive strategic initiatives while balancing operational responsibilities