# Lead Sustaining Engineer at AutoStore

- Company: AutoStore
- What the company does: AutoStore is an automated storage and retrieval system (ASRS) that uses the power of warehouse robots for 24/7 order fulfillment within a cubic layout. Backed by SoftBank VF.
- Company website: https://www.autostoresystem.com/
- Type: Startups
- Level: Senior
- Location: Atlanta, GA, USA
- Work setup: On-site
- Posted: 2026-09-16
- Apply by: 2026-10-31
- Apply: https://autostore.wd3.myworkdayjobs.com/en-US/autostore/job/Atlanta-GA-USA/Lead-Sustaining-Engineer_JR102688
- Page: https://www.1752.vc/careers/jobs/autostore-lead-sustaining-engineer/

## About the role

As a Lead Software Sustaining Engineer, you own the escalated (Tier 2) defect queue end to end: reproducing customer-reported issues, working through logs, telemetry, and crash dumps to true root cause, and delivering a tested fix, workaround, or a diagnosis complete enough for Tier 3 to act on immediately.

## What they're looking for

- 5–8 years of relevant experience in software development, including demonstrated experience in a sustaining, production support, or Tier 2 escalation role
- Bachelor's degree in Computer S cience , Software Engineering, or a related field. A master's degree is preferred, but not required
- Proficiency in .NET, with the ability to read and debug unfamiliar code in a live production codebase
- Strong understanding of software development methodologies and hands-on proficiency with debugging, log analysis, and observability/monitoring tooling
- Strong independent problem solver — able to work from incomplete data, form and test hypotheses, determine true root cause, and drive the fix to closure with minimal direction
- Strong communication skills, including the ability to explain technical status and root cause clearly to customers and stakeholders during active incidents