# Service and Support Specialist at AutoStore

- Company: AutoStore
- What the company does: AutoStore is an automated storage and retrieval system (ASRS) that uses the power of warehouse robots for 24/7 order fulfillment within a cubic layout. Backed by SoftBank VF.
- Company website: https://www.autostoresystem.com/
- Type: Startups
- Level: Mid level
- Location: Atlanta, GA, USA
- Work setup: On-site
- Posted: 2026-10-14
- Apply by: 2026-11-28
- Apply: https://autostore.wd3.myworkdayjobs.com/en-US/autostore/job/Atlanta-GA-USA/Operations-Specialist_JR102697?utm_source=1752vc&utm_medium=careers
- Page: https://www.1752.vc/careers/jobs/autostore-operations-specialist/

## About the role

As Service and Support Specialist, you will be responsible for supporting Pio customers across the United States and Canada through a combination of remote technical support and on-site service activities. You will help customers troubleshoot software and hardware issues, perform preventative maintenance and repairs, support system commissioning and upgrades, and work closely with the broader Pio Deployment & Operations team to deliver an outstanding customer experience. Found on 1752vc Careers, the job board for startup and VC roles.

## What they're looking for

- Pio Software including software features and workflows, system configuration, diagnostics, software troubleshooting and API / integrations with third-party software
- AutoStore Software including Console, CubeAnalytics and other tools used to monitor, diagnose, and support AutoStore systems
- AutoStore Hardware including robots, ports, controllers, grids, and other AutoStore modules
- Service & Maintenance Best Practices including preventative maintenance, troubleshooting methodologies, repair procedures, and safe execution of field service activities
- Provide first and second-line support for Pio customers across the United States and Canada (hardware and software)
- Work with our EMEA team to provide first- and second-line support for direct and distributor-sold sites for other geographies when needed


Source: 1752vc Careers, https://www.1752.vc/careers/jobs/autostore-operations-specialist/