# Production Support Specialist at Avantos

- Company: Avantos
- What the company does: Avantos is the AI native operating system for client management, delivering a new operating layer with AI agents that power onboarding, servicing, and growth while fitting seamlessly into your existing technology stack. Backed by Bessemer.
- Company website: https://avantos.ai/
- Type: Startups (AI role)
- Level: Mid level
- Location: Novi Sad
- Work setup: Remote
- Posted: 2026-09-09
- Apply by: 2026-10-24
- Apply: https://jobs.ashbyhq.com/avantos/8bf91551-732e-4551-9221-24069af5fb22
- Page: https://www.1752.vc/careers/jobs/avantos-production-support-specialist/

## About the role

Avantos AI is shaping the future of client relationship management by reimagining it through the lens of artificial intelligence. We are building the industry’s first AI-native operating system for financial services, transforming how firms onboard clients, deliver advice, and manage critical servicing workflows. Our platform consolidates fragmented data, automates complex processes, and embeds intelligent decision-making throughout every stage of the client lifecycle.

## What they're looking for

- Experience: Roughly 3–6 years in a technical role with real client or production exposure — technical support, QA, implementation or solutions work, technical operations, or software development
- Technical Literacy: You understand how web applications, APIs, and services fit together, and you can read an error and form a sensible hypothesis about where it came from. A formal engineering background is one route to this, it is not the only one
- Observability: Comfortable working with logs, traces, and monitors. We use Datadog, experience with Splunk, New Relic, CloudWatch, or similar transfers, and the tool itself is quick to learn
- Data Literacy: Enough SQL to check whether a record exists and whether it looks right — or the appetite to pick that up in your first few weeks
- Issue Tracking: Linear, Jira, or similar, including work spanning more than one instance or workspace
- Client-Facing Aptitude: Strong empathy, and the composure to hold a difficult client conversation, set realistic expectations, and translate technical detail into plain language

Tags: Product & Client Solutions