# Manager, Support Center Operations (B2B) at Avetta

- Company: Avetta
- What the company does: Trusted by 360,000+ businesses in 120+ countries to improve supplier safety, streamline compliance, and accelerate work readiness. Backed by Norwest.
- Company website: http://www.avetta.com/
- Type: Startups
- Level: Senior
- Location: Calgary, Alberta, Canada; Lehi, Utah, United States
- Work setup: On-site
- Posted: 2026-09-15
- Apply by: 2026-10-30
- Apply: https://www.avetta.com/careers/job?gh_jid=7996114003
- Page: https://www.1752.vc/careers/jobs/avetta-manager-support-center-operations-b2b/

## About the role

Develop and maintain interaction standards and guidelines, including interaction rubric, quality scoring matrices, and reporting.

## What they're looking for

- Minimum 5 years of experience in call/support center leadership roles
- Familiarity with customer support business systems, including Salesforce.org, cloud-based telephony platforms, customer survey platforms, etc
- Experience delivering complex training in an adult learning environment
- Understanding of training tools and techniques
- Experience with standard operating procedure management
- Technological aptitude with ability to assess use cases and operationalize tools

Tags: Supplier Sales, Services, and Support