# Director, Customer Success at Avoca Systems

- Company: Avoca Systems
- What the company does: Avoca automates calls, online scheduling, faxes and e-referrals for radiology networks. Backed by Y Combinator.
- Company website: https://avocasystems.com
- Type: Startups (AI role)
- Level: Principal and up
- Location: New York HQ
- Work setup: On-site
- Pay: $220K to $280K base salary per year (USD)
- Posted: 2026-06-10
- Apply by: 2026-10-08
- Apply: https://jobs.ashbyhq.com/avoca/8ab05364-cc5f-4718-86a3-b888374c3cc1
- Page: https://www.1752.vc/careers/jobs/avoca-systems-director-customer-success/

## About the role

As Director of Customer Success, you'll lead a team of technical account managers (TAMs) responsible for retaining and growing a subset of our customers. This person will also be responsible for setting the vision, creating processes and best practices, and maintaining deep relationships with cross-functional teams. This leader will be accountable for delivering proactive, outcome-based customer engagements across our customer base, strengthening executive partnerships, and driving predictable renewal outcomes.

## What they're looking for

- A builder and operator at heart. You're energized by standing up new functions, systematizing what works, and iterating relentlessly
- A strategic leader who thrives in high-growth, high-ambiguity environments and is motivated by outsized impact
- Deeply collaborative, with a natural instinct for forging alignment across Sales, Product, Engineering, and Support
- In-office, engaged, and eager to lead from the front at our NYC location full-time

Tags: Customer Success